caddcop Posted November 19, 2009 Share Posted November 19, 2009 I have a user who's PC will not open AutoCAD 2004 or 2008. I have created a plain shortcut with no command line switches and as it gets to where it looks like it has opened in drawing1.dwg it just sits there. And as long as AutoCAD has focus, you cannot see where your mouse cursor is. If I Alt+Tab to another open program, the mouse works until I try returning to AutoCAD. According to Task manager, it is running - but I do see two acad.exe listings in the processes list - both have a fair amount of memory but both numbers are fixed - not going up or down. One shows 0 cpu time, the other jumps around between 0 and 5 nothing higher. On my PC, I get only one acad.exe and mine works fine. Any thoughts or suggestions are welcome... Quote Link to comment Share on other sites More sharing options...
chelsea1307 Posted November 19, 2009 Share Posted November 19, 2009 Did acad 04 or 08 work at one time on this computer? or have neither worked since initial install? What are the computer specs? Do they meet autodesk's minimums? Quote Link to comment Share on other sites More sharing options...
caddcop Posted November 19, 2009 Author Share Posted November 19, 2009 It is a new PC, with plenty of speed and ram. I do not know if it ever ran for sure. Quote Link to comment Share on other sites More sharing options...
ReMark Posted November 19, 2009 Share Posted November 19, 2009 What OS is being run on the user's computer? Quote Link to comment Share on other sites More sharing options...
caddcop Posted November 19, 2009 Author Share Posted November 19, 2009 We found something in the AutoCAD Services and Support forums - some Internet Certificate Revocation setting that freed it up. Quote Link to comment Share on other sites More sharing options...
ReMark Posted November 19, 2009 Share Posted November 19, 2009 I'd say that was easy but I'm sure it did not seem so from your perspective. Thanks for updating us. Internet Certificate Revocation? That's a new one on me. I'll have to go take a look. Quote Link to comment Share on other sites More sharing options...
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