A good start is the book entitled Expert CAD Management by Robert Green.
An event I will be aiming to go to later this year - http://www.augievents.com/Home/Desig...S/Default.aspx
I also have a CD containing pretty much all of what was discussed at Autodesk University 2007 - would take you hours to read it all; but I am convinced it has lots of pertinent info for you.
PM me, and I'll try get you a copy




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