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  1. #1
    Full Member Blam's Avatar
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    Blam's Computer Details
    Operating System:
    Win 7 x64
    Computer:
    Dell m4600 laptop
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    AutoCAD 2013
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    Dec 2010
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    Idaho
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    Default Raster Design install error when switching users

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    I'm trying to load AutoCAD and Raster Design 2009 on a machine that will be an office loaner. Multiple people will be logging on to this machine. I keep running into the same problem.
    1) I will load AutoCAD then Raster with an account that has administrator privileges.
    2) I log in with another account (either admin or Power User privileges)
    3) I click the AutoCAD icon, it says "Please wait whille Windows configures AutoCAD..." then "Please wait while Windows configures Raster..."
    4) A window pops up and says "Installer has detected that the following programs are running."
    AutoCAD (acad.exe)
    In order to complete installation, these programs must be closed."
    5) I open task manager and kill the acad.exe process
    6) I hit okay to proceed with installation.

    This fixes the problem, but the problem will still be there for the next person. How can I keep Raster from stepping on AutoCAD to avoid this error?

  2. #2
    Full Member Blam's Avatar
    Computer Details
    Blam's Computer Details
    Operating System:
    Win 7 x64
    Computer:
    Dell m4600 laptop
    Using
    AutoCAD 2013
    Join Date
    Dec 2010
    Location
    Idaho
    Posts
    61

    Default

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    oop. Nevermind. It looks like there is a hotfix for this very issue on the Raster 2009 service pack page. I will see if that works. At least I have this problem recorded for next time.

    Edit - works great. Here is the link.
    http://usa.autodesk.com/adsk/servlet...&siteID=123112
    Last edited by Blam; 22nd Dec 2010 at 05:25 pm. Reason: Adding link to solution.

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