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  1. #1
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    Default Autocad crashes after emailing dwg.

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    I am a contractor that does work for several different companies. When these companies send me their dwg file I have no problem opening them up to edit them, but once I complete my edits and email the file back to them they are telling me that their autocad crashes while trying to open the drawing or the whole computer itself. Most recently I only made a very minor edit to their dwg which was editing two areas of text and still crashes their computer when I send it back. I am using Autocad Lt 2013, while they are using autocad 2010. I backsaved the file as well as purged the drawing after I was finished and still no luck. Also I noticed on another job after doing very minor edits, once I saved the new version, the file size multiplied like ten thousand times its size. Anyone know what may be going on?

  2. #2
    Quantum Mechanic ReMark's Avatar
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    Default

    Post a copy of one of these DWG files if you can. I have a full version of AutoCAD 2010 I can test against.

    Are we sure there is no macro virus associated with the returned drawings?
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  3. #3
    Super Member JPlanera's Avatar
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    Default

    I have been hearing some horror stories about the new version...
    You might be an engineer, if you tell people that time travel does not exist..... and then 5 minutes later explain how you would build a time machine

    Engineers aren't boring people, we just get excited over boring things.

  4. #4
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    Default

    The file size is to big to attatch to the thread. Originally the file was 3MB, Now it is 12MB. I can zip it back down to 3mb but then still it is too big to attatch to the thread. I have emailed the drawing to other people in my office who have 2013 and it opens just fine.

  5. #5
    Quantum Mechanic ReMark's Avatar
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    Intel i7-960 Quad-core 3.20GHz 8MB cache
    RAM:
    12GB (3x4GB) PC3-106000 DDR3
    Graphics:
    nVidia Quadro 4000, 2GB GDDR5
    Primary Storage:
    150GB Velocipraptor 10,000 rpm
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    Dell P24LLH - 24" wide screen LCD
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    Sorry, but emailing the file to other users who run the exact same program is not a test in my opinion.

    So, these files come to you and they are roughly 3MB in size. You make minor edits and they grow to 12MB?

    Is the problem being experienced by just one client or all clients you send files back to?

    Try zipping the file.
    "I have only come here seeking knowledge. Things they wouldn't teach me of in college." The Police

    Eat brains...gain more knowledge!

  6. #6
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    Default

    It has happened with two clients. Even after zipping the file(which does get the size back to around 3MB) still cannot be opened for whatever reason. They were able to ope the file in "Trueview 2010" but not Autocad. Most other clients just get hard copies from us so there really isnt much emailing after i receive the original.

  7. #7
    Quantum Mechanic ReMark's Avatar
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    CPU:
    Intel i7-960 Quad-core 3.20GHz 8MB cache
    RAM:
    12GB (3x4GB) PC3-106000 DDR3
    Graphics:
    nVidia Quadro 4000, 2GB GDDR5
    Primary Storage:
    150GB Velocipraptor 10,000 rpm
    Secondary Storage:
    none
    Monitor:
    Dell P24LLH - 24" wide screen LCD
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    ReMark's Discipline Details
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    CAD Draftsman/Designer...chemical manufacturing.
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    I work for a specialty chemical manufacturer. I do a little bit of everything from P&IDs to civil to architectural and structural.
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    Default

    Are the clients using full AutoCAD or AutoCAD LT like yourself?
    "I have only come here seeking knowledge. Things they wouldn't teach me of in college." The Police

    Eat brains...gain more knowledge!

  8. #8
    Junior Member
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    Default

    I am not positive if they are using Lt or the full version.

  9. #9
    Quantum Mechanic ReMark's Avatar
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    ReMark's Computer Details
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    Thinkmate
    Motherboard:
    Intel DX58SO2 LGA1366 X58
    CPU:
    Intel i7-960 Quad-core 3.20GHz 8MB cache
    RAM:
    12GB (3x4GB) PC3-106000 DDR3
    Graphics:
    nVidia Quadro 4000, 2GB GDDR5
    Primary Storage:
    150GB Velocipraptor 10,000 rpm
    Secondary Storage:
    none
    Monitor:
    Dell P24LLH - 24" wide screen LCD
    Discipline
    See details...
    ReMark's Discipline Details
    Occupation
    CAD Draftsman/Designer...chemical manufacturing.
    Discipline
    See details below.
    Details
    I work for a specialty chemical manufacturer. I do a little bit of everything from P&IDs to civil to architectural and structural.
    Using
    AutoCAD 2013
    Join Date
    Nov 2005
    Location
    Norwalk, CT USofA
    Posts
    33,471

    Default

    It might help to know don't you think? Ask them if all updates/service packs for the versions they are running have been installed while you're at it.
    "I have only come here seeking knowledge. Things they wouldn't teach me of in college." The Police

    Eat brains...gain more knowledge!

  10. #10
    Super Moderator SLW210's Avatar
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