Unhandled Exception C00000005 (access violation reading 0x0144)

[HENRYH83]

Hi, I hope somebody can help me.

Exception in acvmtools.arx ARX command Unhandled Exception C00000005 (access violation reading 0x0144) at address 697FF5BFh

I have been getting the above error when i try to save or load up a new drawing on AutoCAD 2012. I can run the program but then the error appears.

I have checked with the Autodesk online forum under autocad 2011 & AutoCAD 2012, where it would appear that there is a conflict between my graphics card driver and the software. Anyone know if this would be the case?

Noone on the Autodesk forum can offer me a solution so im stuck and have nowhere to go with this.

I am using a Toshiba Satellite Pro C660-2F6 with Windows 7 Professional Bit. With 6GB Ram
Can you advise if you can help with this error as it is seriously effecting my ability to do my job.

Thanks again
Henry

[SLW210]

What is your graphics card and what driver are you using?

[HENRYH83]

If Im honest i dont really know how to check it as im new to Windows 7

Any idea how i can check
Thanks for replying.

H

[SLW210]

In AutoCAD commandline type _3DCONFIG, then select "View Tune Log" button, should be in section 3D Device.

[HENRYH83]

Heres what it says:

Performance Tuner Results Log
Version: 18.2.0.0
Date of Last Tune: 11/07/2012
Machine Configuration
---------------------
Processor Speed : 2.4 GHz
RAM : 5939 MB
3D Device
---------
Name : N/A
Manufacturer : N/A
Chip set : N/A
Memory : N/A MB
Driver : N/A
Hardware acceleration is not available because not enough video memory is available.
Current application driver: Software
Current Effect Status:
----------------------
Enhanced 3D Performance: Not recommended and off
Smooth display: Not available
Gooch shader: Software emulation in use
Per-pixel lighting: Not available
Full-shadow display: Not available
Texture compression: Not available
Advanced material effects: Not available
Available application drivers and effect support:
-------------------------------------------------
Software driver
Effect support:
Enhanced 3D Performance: Not applicable
Smooth display: Not applicable
Gooch shader: Software emulation only
Per-pixel lighting: Not applicable
Full-shadow display: Not applicable
Texture compression: Not applicable
Advanced material effects: Not applicable
Autodesk driver: Not Certified
Effect support:
Enhanced 3D Performance: Available
Smooth display: Not available
Gooch shader: Software emulation only
Per-pixel lighting: Not available
Full-shadow display: Not available
Texture compression: Not available
Advanced material effects: Not available

[SLW210]

See THIS article.

[HENRYH83]

Intel(R) HD Graphics

Driver Provider: Intel Corporation
Driver Date: 28/07/2010
Driver Version: 8.15.10.2189
Digital Signer: Microsoft Windows Hardware Compatibility Publisher

[HENRYH83]

This is my error message.



Thanks

[ReMark]

Just how did you come to find out the error was generated by a conflict between your graphics card driver and AutoCAD?

Are you current with all 2012 updates?

[SLW210]

From Autodesk site........

These types of issue are commonly caused by using an unsupported video card or driver version. You will need to verify that the video card and/or driver is listed as certified per the links below.

Try updating your driver HERE