Unhandled Exception C00000005 (access violation reading 0x0144)

Hi, I hope somebody can help me.

 

Exception in acvmtools.arx ARX command Unhandled Exception C00000005 (access violation reading 0x0144) at address 697FF5BFh

 

I have been getting the above error when i try to save or load up a new drawing on AutoCAD 2012. I can run the program but then the error appears.

 

I have checked with the Autodesk online forum under autocad 2011 & AutoCAD 2012, where it would appear that there is a conflict between my graphics card driver and the software. Anyone know if this would be the case?

 

Noone on the Autodesk forum can offer me a solution so im stuck and have nowhere to go with this.

 

I am using a Toshiba Satellite Pro C660-2F6 with Windows 7 Professional Bit. With 6GB Ram

Can you advise if you can help with this error as it is seriously effecting my ability to do my job.

 

Thanks again

Henry

What is your graphics card and what driver are you using?

If Im honest i dont really know how to check it as im new to Windows 7

 

Any idea how i can check

Thanks for replying.

 

H

In AutoCAD commandline type _3DCONFIG, then select "View Tune Log" button, should be in section 3D Device.

Heres what it says:

 

Performance Tuner Results Log

Version: 18.2.0.0

Date of Last Tune: 11/07/2012

Machine Configuration

---------------------

Processor Speed : 2.4 GHz

RAM : 5939 MB

3D Device

---------

Name : N/A

Manufacturer : N/A

Chip set : N/A

Memory : N/A MB

Driver : N/A

Hardware acceleration is not available because not enough video memory is available.

Current application driver: Software

Current Effect Status:

----------------------

Enhanced 3D Performance: Not recommended and off

Smooth display: Not available

Gooch shader: Software emulation in use

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

Available application drivers and effect support:

-------------------------------------------------

Software driver

Effect support:

Enhanced 3D Performance: Not applicable

Smooth display: Not applicable

Gooch shader: Software emulation only

Per-pixel lighting: Not applicable

Full-shadow display: Not applicable

Texture compression: Not applicable

Advanced material effects: Not applicable

Autodesk driver: Not Certified

Effect support:

Enhanced 3D Performance: Available

Smooth display: Not available

Gooch shader: Software emulation only

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

See THIS article.

Intel® HD Graphics

 

Driver Provider: Intel Corporation

Driver Date: 28/07/2010

Driver Version: 8.15.10.2189

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

This is my error message.

 

 

Thanks

Just how did you come to find out the error was generated by a conflict between your graphics card driver and AutoCAD?

 

Are you current with all 2012 updates?

From Autodesk site........

 

These types of issue are commonly caused by using an unsupported video card or driver version. You will need to verify that the video card and/or driver is listed as certified per the links below.

 

Try updating your driver HERE

Just how did you come to find out the error was generated by a conflict between your graphics card driver and AutoCAD?

 

Are you current with all 2012 updates?

 

 

I was pretty much informed of this on the Autodesk forum. I dont know how to check if I current with my updates.

From Autodesk site........

 

 

 

Try updating your driver HERE

 

 

Thanks i'll try this later this evening.

 

I did 'roll back' my driver last night and autocad worked fine, however the graphics on the laptop became really poor in comparison to what i was getting before. I have since restored my machine back to the settings i had before changing the driver settings. obviously this has made Autocad no longer work.

 

I see there are 3 drivers listed on the 'link' does it matter which one i use?

 

Thanks again for your help and sorry for being such a dumbass.

 

H

 

Look in the upper right hand corner of your screen. See that downward pointing arrow? Click on it. Then click on the "About" option. That will open a separate window. Your version of AutoCAD will be listed as well as any service pack (SP) information. See mine? I'm current with Service Pack 2. And you?

Thanks i'll try this later this evening.

 

I did 'roll back' my driver last night and autocad worked fine, however the graphics on the laptop became really poor in comparison to what i was getting before. I have since restored my machine back to the settings i had before changing the driver settings. obviously this has made Autocad no longer work.

 

I see there are 3 drivers listed on the 'link' does it matter which one i use?

 

Thanks again for your help and sorry for being such a dumbass.

 

H

 

Try all 3 if necessary, but start with the one on top.

 

I've never had luck with Intel graphics cards and AutoCAD, might want to check if a dedicated graphics card is available for your computer.

Thanks again.

 

Just trying the new drivers now.

 

I take it all i need to do is just run the exe when it downloads, do i need do unload the old driver?

I have now tried all 3 drivers by simply running the exe and keep getting the following error message

 

is my log

 

 

 

 

Version: 18.2.0.0

Date of Last Tune: 8/16/2014

 

Machine Configuration

---------------------

Processor Speed : 2.4 GHz

RAM : 1907 MB

 

3D Device

---------

Name : N/A

Manufacturer : N/A

Chip set : N/A

Memory : N/A MB

Driver : N/A

 

Hardware acceleration is not available because not enough video memory is available.

 

Current application driver: Software

 

Current Effect Status:

----------------------

Enhanced 3D Performance: Not recommended and off

Smooth display: Not available

Gooch shader: Software emulation in use

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

 

Available application drivers and effect support:

-------------------------------------------------

Software driver

Effect support:

 

Enhanced 3D Performance: Not applicable

Smooth display: Not applicable

Gooch shader: Software emulation only

Per-pixel lighting: Not applicable

Full-shadow display: Not applicable

Texture compression: Not applicable

Advanced material effects: Not applicable

 

Autodesk driver: Not Certified

Effect support:

 

Enhanced 3D Performance: Available

Smooth display: Not available

Gooch shader: Software emulation only

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

is my log

 

 

 

 

Version: 18.2.0.0

Date of Last Tune: 8/16/2014

 

Machine Configuration

---------------------

Processor Speed : 2.4 GHz

RAM : 1907 MB

 

3D Device

---------

Name : N/A

Manufacturer : N/A

Chip set : N/A

Memory : N/A MB

Driver : N/A

 

Hardware acceleration is not available because not enough video memory is available.

 

Current application driver: Software

 

Current Effect Status:

----------------------

Enhanced 3D Performance: Not recommended and off

Smooth display: Not available

Gooch shader: Software emulation in use

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

 

Available application drivers and effect support:

-------------------------------------------------

Software driver

Effect support:

 

Enhanced 3D Performance: Not applicable

Smooth display: Not applicable

Gooch shader: Software emulation only

Per-pixel lighting: Not applicable

Full-shadow display: Not applicable

Texture compression: Not applicable

Advanced material effects: Not applicable

 

Autodesk driver: Not Certified

Effect support:

 

Enhanced 3D Performance: Available

Smooth display: Not available

Gooch shader: Software emulation only

Per-pixel lighting: Not available

Full-shadow display: Not available

Texture compression: Not available

Advanced material effects: Not available

Your system is not adequate to run full AutoCad 2012, according to that log. 2 gigs RAM? not even close to enough. It didn't even list the video card memory size other than to say there is not enough.