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Map Base Disappeared


slugula

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I am having an issue with my Map Base not showing in Model Space. This is the case with all previous drawings too. If I scroll over tab it looks like map is attached but does not show up in view. I opened an "Urgent support case with my Autodesk 360 account over six hours ago and have not received any response to this or several follow up emails. Is this normal service for a paid support subscription?

I have now lost nearly two days of production & am highly disappointed!

When I open file everything looks intact as far as my title block and template references but no base map.

Please Help...

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