Can't open Inventor

[Guitarman]

I have downloaded a 30 day trial of Inventor and I get the following message when I try and open it - an autodesk product failed to send the required value for serialnum. I am running xp pro.

[ReMark]

Take a look at this. Hope it is of some use to you.

 

http://upandready.typepad.com/up_and_ready/2012/05/inventor-family-an-autodesk-product-failed-to-send-the-required-value-for-serialnum.html

[Guitarman]

Yes I've seen that. It doesn't tell how to do it in xp pro though, only windows 7. Xp doesn't have windows features.

[ReMark]

And you tried the new user account trick as well?

 

Windows XP and turning off features. You'll have to scroll down to the right section.

 

http://helpdeskgeek.com/windows-7/enable-and-disable-windows-features/

[JD Mather]

... I am running xp pro.

 

Is that 32-bit or is it 64-bit?

Did you download 32-bit or did you download 64-bit.

[Guitarman]

No joy. I deleted my profile, created a new one with the same result. I'm getting a bit desperate now, the 30 day clock is ticking. It's the 32 bit one. Incidentally I can't reply to these treads without logging out and logging back in again.

[JD Mather]

Where did you download this program (Inventor 2012 - 32-bit version)? url?

[Guitarman]

I downloaded it from the Autodesk site itself. It's pukka.

[ReMark]

Well you could always try uninstalling .NET Framework then reinstalling it.

[Guitarman]

Ok I'll give that a go. I'll do the reboots as was suggested, it might make all the difference, I'll be awol for a while whilst I'm doing that.

[JD Mather]

I downloaded it from the Autodesk site itself. It's pukka.

 

That is not a url. A url will be something like http://

[Guitarman]

Rather sadly uninstalling and re-installing .net framework did not work either. When I downloaded Inventor I went on http://www.autodesk.co.uk clicked on products, then Inventor family and free trial.

[ReMark]

Does your system meet the minimum recommended specs as called for by AutoDesk?

[Guitarman]

Yes. The fact that it's on the Autodesk forum/blog means that it's a known problem, and when you trawl the internet there's dozens of cries for help on the same subject. I've been back on the Autodesk site looking for answers but answers are there none. I'm afraid to say I left a rather scathing customer satisfaction survey when I left the site as I am now losing the will to live over this.

[Guitarman]

Thanks for all your help everybody, but I've finally managed to open it. Hurrah! The solution? I reinstalled it, and hey presto, it opened. In the meantime I'd updated all my drivers, whether that helped or not I don't know because it still wouldn't open, but it's certainly made my computer much faster. It's an ill wind .... etc. etc. Curiously Autodesk never came back with an answer. Any road up, thanks again I'm sure I'll be back.