Print PDF to Plotter Issue

[rraehal]

I have a DesignJet T1100ps and a DesignJet Z5400. I have a PDF from a client that has 2 pages that are ARCH D size and 3 pages that are 11x17. All pages in the PDF came from AutoCAD 2013 paper spaces. The plotters are in offices 50 miles apart.

 

When I print to the T1100 and state pick page size by PDF page size and choose the option actual size the plot print correctly. The plotter will nest the pages and print to scale. I get 2 Arch D pages and 3 11x17 pages.

 

When I print to the Z5400 the pages get changed to ANSI D pages and get cut off because there are 2 inches of paper missing. If I shrink the plot I can print them so they are not to scale but fit inside the ANSI D size page. This doesn't work when we need scale drawings. The Z5400 and the previous DesignJet 800 both have this issue.

 

Due to the distance of the printers I can not plot at one office for use at the other. I would like to try and solve the issue via software if possible. So far my only work around is to pick ARCH D in the plotter driver and print all pages to ARCH D by shutting off the option to print pages by PDF page size. This wastes a lot of paper because we print actual size. I can also print one page at a time.

 

We asked for the drawing and were able to get an original copy but it is GSA and they typically do not provide the originals. If I print form the drawing directly to the plotter from AutoCAD everything comes out the right size. AutoCAD also generates the PDF file correctly according to the page properties.

 

Any ideas what might cause Adobe to change our CAD prints in a PDF from the ARCH D size to ANSI D size for this Z5400 plotter?

[SLW210]

Sounds like the printer set up, when you go to plot check what is set up in the properties for the troublesome plotter. Perhaps IT has not set up all the paper sizes.

[rraehal]

I have messed with the driver a lot. It seems that it always defaults to ANSI D size 22x34 when printing even if the page is ARCH D 24x36 and ignores the orientation of the page. If I use any type of auto paper selection this happens. I have tried a couple version of the driver too. I also loaded the driver locally and via a server share. I am the IT person.

 

Since my last post I turned on nesting in the printer and this prints crop marks but does not eliminate the issue.

 

My System is Windows 8 with Acrobat 10. The designer is Windows 7 with Acrobat 11. We are both 64-bit. We both use AutoCAD 2013.