Kreaten_vhar Posted April 21, 2022 Share Posted April 21, 2022 Hello. Just wanted to report that earlier I had trouble signing in and figured I'd reset my password in lieu of guessing. I managed to recall my password (maybe it's time for a password manager ,) but still the recovery email never arrived even after about 3 hours. Worth noting that I received the email warning about my account getting locked for a short while after inputting the wrong password within minutes. Quote Link to comment Share on other sites More sharing options...
CADTutor Posted May 8, 2022 Share Posted May 8, 2022 Thanks for reporting this. I'm not aware of a problem with outgoing emails for password recovery, but I'll keep my eye on it. I guess it may not have been sent while your account was locked. Would be useful to know if it ever arrived. Quote Link to comment Share on other sites More sharing options...
Kreaten_vhar Posted May 9, 2022 Author Share Posted May 9, 2022 @CADTutor Nope, it never did arrive. 1 Quote Link to comment Share on other sites More sharing options...
KeithMC Posted May 25, 2022 Share Posted May 25, 2022 neither did mine today i have had to create a new account Quote Link to comment Share on other sites More sharing options...
Cad64 Posted May 25, 2022 Share Posted May 25, 2022 Have you guys checked your spam folder? I've been noticing Cadtutor notifications going into that folder lately, for some reason, so maybe the password reset emails are in there? Quote Link to comment Share on other sites More sharing options...
Kreaten_vhar Posted May 26, 2022 Author Share Posted May 26, 2022 @Cad64 Thanks for dropping in, As of now if it were in my spam it'd be deleted That being said, I'm like 99% sure I did check it. Standard procedure when looking for a potentially lost email and whatnot. Also I just initiated another password reset request, so if it does show up I'll let you all know here that the issue has resolved itself. Quote Link to comment Share on other sites More sharing options...
SLW210 Posted May 27, 2022 Share Posted May 27, 2022 What email service do you use? Quote Link to comment Share on other sites More sharing options...
Kreaten_vhar Posted May 27, 2022 Author Share Posted May 27, 2022 @SLW210 Howdy, I use Gmail. And just to update, the recovery request I submitted yesterday to test did not arrive either. Quote Link to comment Share on other sites More sharing options...
CADTutor Posted May 29, 2022 Share Posted May 29, 2022 @Kreaten_vhar I've made a few tweaks to the settings, so fingers-crossed that will resolve the issue. Can I just check that you are receiving other emails from the forum? E.g. you should get notification emails if you have that option turned on in your profile. Quote Link to comment Share on other sites More sharing options...
SLW210 Posted May 31, 2022 Share Posted May 31, 2022 On 5/27/2022 at 8:03 AM, Kreaten_vhar said: @SLW210 Howdy, I use Gmail. And just to update, the recovery request I submitted yesterday to test did not arrive either. A while back, Gmail was blocking a lot of password recovery emails, you might check with them. Quote Link to comment Share on other sites More sharing options...
SLW210 Posted May 31, 2022 Share Posted May 31, 2022 You might try adding cadtutor to approved senders or whatever Gmail uses to allow email from specific senders. Quote Link to comment Share on other sites More sharing options...
tmelancon Posted May 31, 2022 Share Posted May 31, 2022 I have been trying to reset my password all morning. I couldn't remember it to save my life. Thank God I finally remembered it somehow, but I can confirm that I did not receive a password reset email in both my regular inbox nor my spam folder. It has been a few hours since my original request. I am using GMAIL. Hope this helps. Quote Link to comment Share on other sites More sharing options...
CADTutor Posted June 12, 2022 Share Posted June 12, 2022 Hi All who have been affected by this issue. After further research, it turns out that Google made some changes to Gmail recently. Essentially, this was a tightening up of security in an attempt to reduce spam. As a result of this change, automatic emails (registration validation etc.) from our forum were being rejected. I have now made some changes to the way in which email is routed from the forum, and that appears to have resolved the problem. Please let me know if you are still having problems receiving emails from the forum. 1 Quote Link to comment Share on other sites More sharing options...
Kreaten_vhar Posted June 13, 2022 Author Share Posted June 13, 2022 Sorry for not responding to any questions here the past week, managed to really forget my password lol. Anyways, I can confirm the recovery email made it to my inbox instantly now. Thank you all for taking the time to investigate the issue 1 Quote Link to comment Share on other sites More sharing options...
CADTutor Posted June 13, 2022 Share Posted June 13, 2022 Thanks for the confirmation, that's really good to know. Quote Link to comment Share on other sites More sharing options...
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